Planned Weddings and Gifts (Pty) Ltd
Registration No. 2021/461235/07
Version 1.0
Effective Date: 25 June 2026
1. Introduction
Planned Weddings and Gifts (Pty) Ltd (‘Planned’, ‘we’, ‘our’ or ‘us’) is committed to protecting your privacy and processing Personal Information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, store and protect Personal Information when you visit our website, place an order, contact us or otherwise interact with our business.
2. Information We Collect
We may collect information including your name, company name, identity or registration details where applicable, billing and delivery addresses, email address, telephone number, payment details, order history, communications with us, IP address, browser information, device information, website usage information and marketing preferences.
3. How Information is Collected
Personal Information may be collected directly from you, through our website, online forms, telephone calls, emails, social media, cookies, analytics technologies, service providers or publicly available sources where permitted by law.
4. Purpose of Processing
We process Personal Information to fulfil orders, process payments, arrange deliveries, communicate with customers, provide support, improve our products and services, comply with legal obligations, prevent fraud, administer accounts, manage supplier relationships and send marketing communications where legally permitted.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyse website traffic and enhance user experience. You may disable cookies through your browser settings, although certain website features may not function correctly.
6. Sharing Personal Information
We do not sell Personal Information. Information may be shared with payment providers, courier companies, website hosting providers, IT service providers, marketing platforms, professional advisers, auditors, insurers and regulatory authorities where required by law or necessary to provide our services.
7. International Transfers
Where Personal Information is processed or stored outside South Africa, Planned will take reasonable steps to ensure that appropriate contractual or legal safeguards are in place and that an adequate level of protection is maintained.
8. Security
Planned implements reasonable technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration or destruction. While every reasonable precaution is taken, no electronic system can be guaranteed to be completely secure.
9. Retention
Personal Information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations or to protect Planned’s legal rights. Information is securely destroyed or anonymised when no longer required.
10. Your Rights
Subject to POPIA, you may request access to your Personal Information, request correction or deletion, object to certain processing, withdraw marketing consent and lodge a complaint with the Information Regulator.
11. Marketing
Marketing communications will only be sent where permitted by law. You may unsubscribe at any time using the unsubscribe link or by contacting us directly. Transactional communications relating to existing orders will continue where necessary.
12. Children’s Privacy
Our website is intended for persons 18 years and older. We do not knowingly collect Personal Information from minors without appropriate consent where required.
13. Changes
This Privacy Policy may be amended from time to time. The latest version will always be published on our website.
14. Contact Details
Information Officer
Planned Weddings and Gifts (Pty) Ltd
368 Voortrekker Road
Maitland
Cape Town
7425
Email: gifts@planned.co.za
Website: www.planned.co.za
